SUPPORT
Frequently Asked Questions
Everything you need to know about our products, shipping, and skin barrier care.
Orders & Shipping
How long does delivery take?
Orders across Pakistan are delivered within 3-5 business days. You'll receive a tracking link once your order ships.
Do you offer cash on delivery?
Yes, cash on delivery (COD) is available nationwide across Pakistan.
Can I track my order?
Yes, once your order is dispatched you will receive a tracking number via SMS/email.
Product & Skincare
Are CeraVe products fragrance-free?
Yes, all CeraVe products are fragrance-free and suitable for sensitive skin, developed with dermatologists.
Can I use these products daily?
Yes, our formulas are designed for daily use as part of your regular skincare routine, morning and night.
Are the products suitable for all skin types?
Yes, CeraVe formulas are suitable for all skin types including dry, oily, combination, and sensitive skin.
Returns & Refunds
What is your return policy?
Unopened products can be returned within 14 days of delivery for a full refund or exchange.
How do I request a refund?
Simply contact our support team with your order number and reason for return, and we'll guide you through the process.